Refund policy

DUE TO COVID-19 WE WILL NOT BE ACCEPTING ANY RETURNS. ALL ORDERS ARE FINAL...

 

WHAT IS YOUR CANCELLATION POLICY?

ANY CHANGES OR CANCELLATION MUST BE MADE BEFORE 11:00AM EST.         

CHANGES OR CANCELLATION MADE AFTER 11:00AM EST WILL BE CHARGED 5% OF THE TOTAL. THERE IS NO CANCELLATION FEE FOR ANY REQUEST TO CANCEL, OR CHANGE IF THE REQUEST IS MADE BEFORE THE ORDER PROCESSES AT 11:00AM EST I.E.) IF YOU PLACE AN ORDER ON FRIDAY BEFORE 11:00AM EST, YOU NEED TO EMAIL US AT info@justbrys.com BY 11:00AM EST ON THE SAME DAY IN ORDER TO CANCEL OR CHANGE YOUR ORDER. IF YOU PLACE AN ORDER AFTER 11:00AM EST ON FRIDAY, YOU CAN EMAIL US BY 11:00AM EST ON SATURDAY.

IF YOU MAKE AN ERROR OR YOU WANT TO CANCEL YOUR ORDER AFTER IT HAS BEEN AUTHORIZED AND SHIPPED, WE'RE SORRY BUT THERE IS NOTHING WE CAN DO AFTER YOUR ORDER HAS BEEN SHIPPED. IF A PACKAGE DELIVERY IS REFUSED BY THE CUSTOMER AND SENT BACK TO US FOR ANY REASON, THE  CUSTOMER WILL BE CHARGE A 15% RESTOCKING FEE, WHICH WILL AUTOMATICALLY DEDUCTED FROM THE CUSTOMER’S REFUND.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
DUE TO COVID-19 WE WILL NOT BE ACCEPTING RETURN ON ANY ORDER. Please get in touch if you have questions or concerns about your specific item.

Exchanges
DUE TO COVID-19 WE WILL NOT BE ACCEPTING EXCHANGES ON ANY OF OUR PRODUCTS.

Refunds

DUE TO COVID-19 WE WILL NOT BE ACCEPTING ANY RETURNS. ALL ORDERS ARE FINAL...